# Resolve an unconfirmed action

Check the original command before creating a replacement request, approval or send.

Source: https://help.smartfact.ai/manuals/purchasing/uncertain-results

Review edition: 25 October 2026

Roles: owner, author, reviewer, supervisor, operator

A lost response does not prove an action failed. Requests, grouped draft preparation, approvals, catalogue changes and communications all need their retained original outcome checked before another action is attempted.

## Use the outcome controls

When the screen says **The result is not yet confirmed**, keep the page and its pending action. Choose **Check original action** before doing anything else. This uses the original request identity to find the recorded outcome rather than starting a separate business action.

If the authorised lookup says **No result has been recorded for this action**, the screen can offer **Retry original action**. Retry that original action through the offered control. Do not create a fresh request, draft or order reference as an alternative.

A refusal labelled **Not done** has a reason. Recent-verification refusals offer **Confirm your identity**. Complete that check through Accounts, inspect current facts and use only the action appropriate to the settled original result.

A retired historical result requires reading order history before further action. Retirement is not evidence that an earlier action never committed.

## Keep distinct uncertainties separate

An order-creation response, a send-command response and a mail provider's uncertain delivery attempt are different questions. Settling the first does not prove the supplier was informed. A provider attempt already marked attempting or unknown is not automatically retried.

Check the send history and actual communication evidence with the supervisor. A deliberate resend needs the supported resend path, reason and recent second factor. It may send another copy of the same approved document and does not change the commitment.

## Protect a shift handover

For an uncertain grouped preparation, list the selected requests and original action. For an approval, keep the order reference and exact revision. For a release, retain the frozen content and proof identity. For sending, include the mailbox or method, destination and evidence checked.

Do not repeat a physical receipt in the source product because Purchasing's report status is unresolved. Keep the source receipt reference and reconcile the existing report.

If access or recovery status changes while the action is pending, ask the responsible supervisor or owner to review the current authority and retained records. A changed role is not permission to recreate a possibly committed action under another person's identity.