# Start here: Supervisor

Investigate transport outcomes and coordinate any further print with the source product.

Source: https://help.smartfact.ai/manuals/printstation/supervisor

Review edition: 25 October 2026

Roles: supervisor

You oversee PrintStation's evidence about printing. Your investigation establishes what is known about an attempt; the source product still owns whether another label or document is authorised.

## Start with the exact copy

Get the source-product reference and PrintStation job reference. Open the job and inspect **Copies** and **History**. Identify the affected copy, attempt, workstation and printer before acting.

Several attempts for one copy are not several independently approved documents. Keep their history together.

## Investigate uncertainty

Use [uncertain output](/manuals/printstation/uncertain-output). Check the printer, queue and work area. Record the offered outcome and a useful note of what you checked. If you cannot establish the outcome, preserve **Still not known** rather than declaring success or failure to remove a hold.

If you found no copy, read and complete the duplicate acknowledgement. Absence of observed output does not prove that another copy cannot exist.

## Return the decision to the source product

After recording the transport outcome, refresh the source-product record and check it has received the evidence. Authorise any further print or exact reprint through that product's permitted workflow.

For LabelRules, a Supervisor reviews selected exact-reprint copies and their reason. PrintStation investigation is not approval to recalculate the label or alter the customer code.

## Coordinate printer problems

Ask the PrintStation Owner about agent availability, bindings, driver changes and qualification. Do not reconfigure a destination to bypass uncertainty attached to its earlier printer.

For a paused list or other multi-copy source workflow, account for already attempted copies before resuming later work. A cancellation or destination change does not recall paper already printed.

## Escalate with evidence

Give support the exact job, copy and attempt references, printer/station, times, visible states and observations. Include the source-product reference so both sides can be checked. Do not share unrelated document content or credentials.