# Start here: Viewer

Inspect permitted shipment outcomes, labels and history without booking or changing records.

Source: https://help.smartfact.ai/manuals/parceloffice/viewer

Review edition: 25 October 2026

Roles: viewer

Viewer can inspect the shipment register and its permitted detail. It does not allow you to book, reconcile an uncertain carrier response, reprint labels, change configuration or take the complete site export.

## Find the exact shipment

Open **Shipments** and select the despatch/attempt you need. Check the despatch reference and generation shown. Multiple attempts or records must not be treated as interchangeable merely because the customer reference is similar.

Read the visible booking state before interpreting label or printer information.

## Separate the evidence

| Information | What it means |
|---|---|
| Carrier attempt | The particular interaction recorded for this booking. |
| Carrier shipment identity/tracking | The recorded carrier shipment and parcel references. |
| Label document state | Whether label files for the shipment are available and usable. |
| PrintStation state | The transport evidence for copies, not automatic proof of paper output. |
| History | The sequence of recorded transitions, including investigations and recovery. |

A cancellation status displayed with carrier data is not itself a button or authority to cancel. Use the actions actually offered to the authorised Supervisor and the agreed carrier process.

## Report uncertainty accurately

If a booking is unknown, say that the carrier outcome is uncertain. Do not report “not booked” because the label file is absent. If a copy is submitted or unknown, distinguish that printer outcome from the booking's state.

Give the Supervisor the exact despatch reference, attempt, carrier identity where present and the question you need answered. Avoid asking an Operator to repeat the work to make the screen clearer.

## Handle private records carefully

Shipment pages can contain addresses and other personal delivery details. Share only what your organisation permits and needs for the investigation. Viewer does not make those details suitable for public documentation feedback.

Use [history and exports](/manuals/parceloffice/history-and-exports) for further interpretation. Ask Owner or Supervisor for a permitted export rather than borrowing another identity.