# Set up bench printing and follow output

Check the station-to-printer route before unattended labels and investigate uncertainty in the right product.

Source: https://help.smartfact.ai/manuals/parceloffice/printing

Review edition: 25 October 2026

Roles: owner, operator, supervisor

PrintStation owns printer transport and qualification. ParcelOffice also checks that the station's chosen destination is actually at its bench. These are different checks.

## Owner: prepare the destination

Set up and qualify the printer/media binding in [PrintStation](/manuals/printstation). In ParcelOffice **Printers**, select the station's compatible destination and choose **Send a check label**.

Load the intended stock and inspect the physical output. Have that check label scanned at the paired station within the displayed time window. Read the station result before treating the bench route as ready.

Sending the check does not itself prove where paper arrived. An unqualified PrintStation binding is not made qualified by this location check.

## Operator: follow the recorded route

At **Station**, check the bench-printer status. When a station has its ready assigned destination, labels can be sent there without a print-panel click. For another offered path, follow the panel instructions actually displayed.

After booking, watch the existing label/print result. Do not book again because printing is waiting. Where offered, **Leave these labels for a supervisor** is a handover of unfinished labels, not a declaration that they printed.

## Handle expired or alternative delivery carefully

Use **Send again** or **Print here instead** only when the current record offers it for that precise delivery state. The system's waiting/expired/attempted distinction matters; those controls are not a general bypass for unknown output.

Do not move a shipment to another printer merely to avoid investigating an earlier attempt.

## Investigate unknown paper output

Supervisor follows the linked PrintStation job and has an authorised person inspect the printer, queue and work area. Record the real observation there. Return to ParcelOffice and check its updated result before deciding on another label.

The booking can remain valid even when printing is uncertain. Use [label reprints](/manuals/parceloffice/labels-and-reprints) for a deliberate same-label replacement, with the parcel and duplicate risk reviewed.

## After a printer change

Owner checks the current destination, PrintStation qualification and ParcelOffice station check. Coordinate with Operators and account for outstanding old-route attempts. A new successful check cannot establish what an earlier uncertain copy printed.