# Start here: Owner

Arrange sources, carrier accounts, stations and printing while keeping production roles separate.

Source: https://help.smartfact.ai/manuals/parceloffice/owner

Review edition: 25 October 2026

Roles: owner

You set ParcelOffice up and keep its technical connections and access organised. Owner alone does not book shipments, draft parcel choices, activate rules or inspect the production shipment register. Give yourself additional working roles only when they belong to your job.

## Establish the source and carrier account

Arrange the supported order-source adapter and its credentials with the person responsible for the factory system. Configure the version through **Order source** and check the lookup/callback arrangements.

In **Carrier accounts**, enter the intended account and environment. Enabling live sending is a consequential setup choice, separate from saving credentials. Verify that you are using the organisation's intended carrier account and production environment.

Read [sources and accounts](/manuals/parceloffice/sources-and-accounts). Do not place signing secrets or carrier credentials in a public guide or ordinary feedback message.

## Arrange people and stations

Use Accounts for invitations and product roles. **Team & stations** manages local restrictions and the despatch bench. Enrol its station, then pair this browser from that page on the actual station computer.

Set the scanner terminator and offered on-screen code type to match the intended equipment. An Operator then starts their own station session.

## Connect the bench printer

Prepare and qualify the printer in PrintStation. In **Printers**, choose the station's compatible destination and send a check label. Scan that physical check label at the station within the displayed window to confirm the bench route.

This location check is additional to PrintStation's qualification, not a substitute for measuring the printer output. Coordinate changes before staff resume booking work.

## Preserve the administration boundary

Author and Reviewer prepare/approve presets and decision rules. Supervisor handles shipment investigations and exceptions. Operator does station work. Owner's technical setup does not grant those authorities.

Use **Health** to investigate configuration/readiness and the permitted support diagnostic. Owner or Supervisor can take the real site's complete export from **Plan and usage**. Inspect the actual options rather than assuming a closure workflow from another product exists here.