# Recover labels and authorise the same-label reprint

Keep document recovery for an existing booking separate from another physical print.

Source: https://help.smartfact.ai/manuals/parceloffice/labels-and-reprints

Review edition: 25 October 2026

Roles: supervisor

A shipment can be booked while labels are unavailable or a printer outcome is uncertain. Do not create another booking to solve either situation.

## Inspect document and parcel identity

Open the exact shipment under **Shipments**. Check the carrier shipment identity, parcel ordinals/tracking, label state and printing history. Labels not yet assigned to a proven parcel order are not presented as ready to print.

Keep the parcel identity with every recovery or reprint decision. Similar-looking PDF labels are not interchangeable.

## Retrieve documents for the same shipment

Where the page offers label retrieval and the carrier connection supports it, use that action for the recorded booking. Read the result and updated document states.

A failed or empty retrieval does not mean the booking failed. Preserve the booked shipment identity and investigate with the carrier. Retrieval is a document read for the existing shipment, not a new booking authorisation.

## Establish the physical output first

Review PrintStation's job/copy state. If an earlier output is unknown, ask the authorised PrintStation person to investigate and record what was found. Do not treat a missing label at the bench as proof that it never printed.

Use [PrintStation uncertainty](/manuals/printstation/uncertain-output).

## Reprint only the intended parcel label

In **Reprint a label**, select the correct parcel and enter a concrete reason. Check the bench and account for the original label. Complete the acknowledgement that an earlier existing label is destroyed or will not be used, so the action cannot produce two usable labels for one parcel.

Choose **Reprint the same label** and complete recent authentication when required. Follow the new PrintStation output. This reproduces the recorded label; it does not book again or change the destination/service.

## Keep the original history

Record the original and reprint references with any handover. A reprint request accepted by software is not proof that its physical copy arrived. If the original content is wrong, escalate the shipment/correction requirement rather than assuming a same-label reprint fixes it.