# ParcelOffice handbook

Book courier shipments from identified work, control parcel choices and keep booking and label evidence separate.

Source: https://help.smartfact.ai/manuals/parceloffice

Review edition: 25 October 2026



## Guides and help pages

- [Start here: Operator](https://help.smartfact.ai/manuals/parceloffice/operator): Use the paired station, check the order and follow the current booking mode.
- [Start here: Supervisor](https://help.smartfact.ai/manuals/parceloffice/supervisor): Investigate bookings, review exceptions and supervise label recovery without creating duplicate shipments.
- [Start here: Author](https://help.smartfact.ai/manuals/parceloffice/author): Draft approved parcel inputs, presets and decision rules with meaningful independent cases.
- [Start here: Reviewer](https://help.smartfact.ai/manuals/parceloffice/reviewer): Approve inputs, activate proven releases and qualify the exact Automatic scope.
- [Start here: Owner](https://help.smartfact.ai/manuals/parceloffice/owner): Arrange sources, carrier accounts, stations and printing while keeping production roles separate.
- [Start here: Viewer](https://help.smartfact.ai/manuals/parceloffice/viewer): Inspect permitted shipment outcomes, labels and history without booking or changing records.
- [Who can do what in ParcelOffice](https://help.smartfact.ai/manuals/parceloffice/roles-and-actions): Find the responsible role for booking, rule approval, carrier uncertainty and label recovery.
- [Enter scan references, carrier evidence and reprint reasons](https://help.smartfact.ai/manuals/parceloffice/input-reference): Use the actual carrier references and supported form bounds without creating another shipment.
- [Book a shipment at a paired station](https://help.smartfact.ai/manuals/parceloffice/station-booking): Check the work order and understand exactly which scan or confirmation authorises booking.
- [Understand Manual, Guided and Assisted](https://help.smartfact.ai/manuals/parceloffice/decision-modes): Know whether you are choosing a preset, responding to an offer or confirming a recommendation.
- [Prepare parcel inputs and preset candidates](https://help.smartfact.ai/manuals/parceloffice/presets-and-inputs): Approve the actual service/parcel basis before using it in reviewed station choices.
- [Draft and review Guided or Assisted rules](https://help.smartfact.ai/manuals/parceloffice/rule-review): Use independent cases and current preset/source dependencies before enabling a decision mode.
- [Resolve an uncertain carrier booking](https://help.smartfact.ai/manuals/parceloffice/uncertain-booking): Obtain the carrier’s evidence before recording whether a shipment exists.
- [Recover labels and authorise the same-label reprint](https://help.smartfact.ai/manuals/parceloffice/labels-and-reprints): Keep document recovery for an existing booking separate from another physical print.
- [Set up bench printing and follow output](https://help.smartfact.ai/manuals/parceloffice/printing): Check the station-to-printer route before unattended labels and investigate uncertainty in the right product.
- [Qualify, enable and arm Automatic](https://help.smartfact.ai/manuals/parceloffice/automatic): Use observed decision evidence for a bounded scope before allowing one-scan bookings.
- [Configure the source and carrier account carefully](https://help.smartfact.ai/manuals/parceloffice/sources-and-accounts): Keep source lookups/callback versions and live carrier sending distinct from production decisions.
- [Read shipment history and download the complete export](https://help.smartfact.ai/manuals/parceloffice/history-and-exports): Interpret the retained booking/document/print chain and preserve private site records.
- [Worked example: booked shipment, missing label](https://help.smartfact.ai/manuals/parceloffice/worked-example): Resolve the right uncertainty without creating a second shipment for the same parcel.
- [Prepare local people and pair the actual station](https://help.smartfact.ai/manuals/parceloffice/team-and-stations): Separate Accounts grants, site restrictions, browser pairing and scanner choices.
- [Version an order source and recover callback delivery](https://help.smartfact.ai/manuals/parceloffice/source-callbacks): Keep source lookup, signed delivery replay and endpoint migration distinct.
- [Use Guided reports and current preset sheets](https://help.smartfact.ai/manuals/parceloffice/reports-and-preset-sheets): Read observed selections correctly and replace obsolete station codes.
- [Read health, retention and usage without repeating work](https://help.smartfact.ai/manuals/parceloffice/health-and-usage): Separate readiness, support diagnostics, reporting and private exports.
- [Use the sample despatch workspace](https://help.smartfact.ai/manuals/parceloffice/practice-workspace): Practise with fictional orders and return deliberately to the real site.