# Preserve records and review recovery or closure

Build and verify the complete archive and account for exposed work before resuming or closing.

Source: https://help.smartfact.ai/manuals/orders/records-and-recovery

Review edition: 25 October 2026

Roles: owner, supervisor, viewer

Use **Order records** to inspect the retained operational chain where your role allows it. Administrative export, recovery and closure controls are separate from reading that history.

## Read the complete chain

Identify the order, source revision, unit/pack and relevant event. In **Complete retained chain**, compare the accepted requirements, factory release, receiving report, independent review, evidence and fulfilment records.

Do not infer a missing physical fact from a later software event. A downloaded pack may already have been used even when no receiver answer is recorded.

## Request and build the export

Owner or Supervisor opens **Site readiness and operations → Complete private export**:

1. Use **Request complete export** and read the receipt/state.
2. Use **Build this archive** where offered.
3. When ready, use **Download complete archive** before its displayed expiry.
4. Check its contents and checksum using your organisation's process.
5. Only then confirm **I have downloaded this archive and verified its contents and checksum** and use **Acknowledge verified archive**.

A request, build or download authorisation does not establish that a usable file reached independent storage. Viewer cannot perform these actions merely by reading the record page.

## After a restore

Review the current site state and holds with the Owner and Supervisor. Establish whether factory packs, physical work, despatches or outgoing requests happened outside the restored view.

Use the offered reviewed reconciliation for affected work before resuming. The absence of an event in a restored database is not evidence that its physical action never happened.

## Before closure

Preserve and acknowledge the required complete archive and review outstanding/exposed work. Use only the closure controls your role and current state permit. Closing a site cannot recall issued packs or establish that physical production stopped.

Follow the recorded deadlines and states rather than assuming another product's retention or reopening period applies to OrderRun.

## Report a problem with context

Keep the exact order, unit/pack, command/export reference, current state and time. Share only the private records needed through the approved support process. Do not paste source files or personal delivery details into public documentation feedback.