# Review recovery holds and close a site

Restore confidence in work before resuming, and preserve records before closure.

Source: https://help.smartfact.ai/manuals/labels/recovery-and-closure

Review edition: 25 October 2026

Roles: owner, supervisor

Recovery holds and closure prevent new work for different reasons. Neither should be used to hide a print problem or to make uncertain output appear complete.

## After a restore

Owner opens **Recovery** and reads **Review the restored site**. Coordinate with the Supervisor to identify labels, accepted work and physical output that may have occurred outside the restored view.

Inspect the listed uncertain outcomes and relevant history. Resolve PrintStation output in PrintStation. Record the evidence and follow the recovery page's review requirements before releasing the site hold.

An absence in the restored database is not evidence that a physical label never printed. Do not recreate work until the team has accounted for possible earlier output.

## Before closing

1. Agree the closure with the people responsible for production and records.
2. Arrange any required selected-history export through a Supervisor.
3. Take and check the [complete site export](/manuals/labels/history-and-exports).
4. Review unresolved work and the consequences on the closure page.
5. As Owner, enter the required confirmation and reason and complete recent two-factor authentication before closing.

The complete export is available to Owner and Supervisor; closing or reopening belongs to Owner. A Supervisor-only visit to the Closure page offers the complete export, not authority to close the organisation.

## What closure means

Closing stops new work and removes other people's local site access as recorded by LabelRules. Their central Accounts role grants are not silently removed. Unresolved work is recorded and is not automatically cancelled or declared successful.

The Owner retains the stated grace-period access for reviewing closure, taking the complete export and the final fulfilment ledger, and reopening where permitted. Follow the dates displayed on the closure record. The current workflow allows reopening within 30 days; after that it is no longer offered.

## Reopen within the permitted period

Review the closure and current work, record the reason and complete the required recent authentication. Reopening lifts the closure hold. People removed during closure still need to be allowed back deliberately in **Team & stations**.

Reopening does not prove that printers, agents, qualifications or previously prepared work remain ready. Check those conditions with the Supervisor and PrintStation Owner before routine printing resumes.

## If evidence or a file is unavailable

Keep the closure/recovery reference and the stated reason. Contact support through the approved route. Do not restore an old backup or reimport work simply to recover access to a temporary export.