# Start here: Owner

Set up the site, people and printing, and manage recovery, exports and closure.

Source: https://help.smartfact.ai/manuals/labels/owner

Review edition: 25 October 2026

Roles: owner

You hold Owner because you administer the organisation in SmartFACT Accounts. Owner covers site administration. It does not by itself let you print production labels, write rules, publish changes or export selected print history.

If you also do those jobs, arrange the corresponding product roles in Accounts. A person with several working roles uses one seat in that product; Owner alone takes no seat.

## Set the site up in order

1. Confirm the organisation and product access in Accounts. Complete the site's set-up screens with its correct identity and time zone.
2. Arrange the team roles for the people who will author, review, supervise and operate. In **Team & stations**, check local restrictions and waiting people as well as central roles.
3. Set up printing through PrintStation. Choose the attended panel or an available routed destination, then record the required LabelRules qualification.
4. Ask the Author and Reviewer to prepare and publish the intended workflow. Printer set-up is not approval of a layout or rule.
5. Have a Supervisor and Operator verify their access and the agreed production process before routine use.

Read [printer set-up](/manuals/labels/printer-setup) for the order of PrintStation and LabelRules qualification.

## Maintain access

Central Accounts roles and local site restrictions both affect what a person may do. Removing a person locally does not silently remove their central role grants. When staff return, use the waiting-person or assignment controls deliberately.

Use **Explore roles**, if offered, to understand which roles can open destinations. Dimmed items are explanations of access, not links that grant it.

## Configure release controls

Where the plan supports them, **Team & stations** offers a second approver and a confirmation for each publication. Understand the review team's capacity before enabling them. A second-approver rule needs the required independent people, not just several roles on one account.

Changing these controls does not publish configuration. Reviewer still owns publication.

## Protect records and recovery

Use the retention policy carefully. A Supervisor handles selected history exports; Owner or Supervisor can take the **complete export**. Download and retain required records before deliberately expiring history.

After a restore, use [recovery and closure](/manuals/labels/recovery-and-closure) to review the hold and unresolved work. Releasing a hold does not establish what physically happened at a printer.

## Before closing or moving a site

Take the complete export and check it downloaded successfully. Read the closure consequences, coordinate unresolved work and retain the records your organisation needs. Closure is an operational decision, not a troubleshooting step for a failed print.