# Start here: Supervisor

Inspect shop orders and held changes, make permitted deduction decisions and review retained outcomes.

Source: https://help.smartfact.ai/manuals/configsheets/supervisor

Review edition: 25 October 2026

Roles: supervisor

The Supervisor role in SmartFACT Data concentrates on connected-shop operational work. It can read reference tables and shop records and make the shop order decisions offered to it. It does not automatically grant external-sheet, query, feed or site-administration authority.

## Start from the affected order

Open Shop connections and select the correct shop. Use Orders and held changes, including Needs a mapping and Needs attention filters, to identify the work. Open View mapping and held lines before deciding how the order should proceed.

Check each line's original SKU, the mapping release and saved source version, conversion, held reason and delivered revision. Similar SKU spelling does not establish the same item. A new mapping for future work should not be assumed to change terms already accepted for an earlier line.

## Make the supported operational decision

Only a Supervisor can decide the deduction for a binned or deleted order, choosing Keep the deduction or Reverse the deduction with a reason and recent verification. A permanently deleted order's recorded decision is final. Read again, Send refused lines again and event replay are separate Operator actions; Supervisor alone does not grant them. Record the actual reason and evidence. Do not change a status mapping or table merely to force an individual held order through.

A refreshed order, accepted decision and stock delivery are distinct events. Inspect Stock outcomes and Delivery evidence to establish what was retained and which revision reached the receiver. A queued event is not a confirmed receiver effect. An uncertain reply needs original-command recovery, not a replacement decision.

## Involve the correct role

Authors prepare shop mapping releases from exact saved SKU table versions and independent expected examples. Reviewers inspect and activate them. Owners configure, check and start the connection and control retention and recovery. Pass those people the order, line, mapping release and exact reason rather than a general request to clear an error.

Reference tables are readable, but your Supervisor role alone does not edit them. Obtain the appropriate additional product role if your responsibility includes that work. Do not borrow an Owner's or Author's session.

Follow [Review shop orders and delivery](/manuals/configsheets/shop-orders) and [Review shop mappings](/manuals/configsheets/shop-mappings). Preserve the distinction between current shop observations, retained mapping terms and a confirmed StoresFlow outcome when explaining an incident.