# Handle a blocked label

Recognise missing reference configuration and return safely without printing.

Source: https://help.smartfact.ai/labels/guides/blocked-data

Audience: Operator

## Handle a blocked label

1. **Open the unassigned customer example**

   Open the unassigned customer example.

   This synthetic order has no approved customer label preference. The example represents an incomplete upstream configuration.

2. **Try to prepare the incomplete job**

   Try to prepare the incomplete job.

   A missing approved customer preference blocks label generation. Escalate the data or rule problem to the office instead of choosing a lookalike label.

3. **Return to production jobs**

   Return to production jobs.

   Every chapter starts with a prepared synthetic site. These example links are training controls, separate from the actual product interface.

[Watch or practise this chapter](https://help.smartfact.ai/labels/demo?guide=blocked-data&chapter=blocked-data)