# Record a supported rejection

Retain a rejection decision without deleting the failed inspection.

Source: https://help.smartfact.ai/checkstation/guides/checkstation-office-reject-unit

Audience: Supervisor

Supervisor access is required. This lesson resets the same prepared fictional failed inspection; it is not the continuation of the retest lesson.

## Record a supported rejection

1. **Open the prepared inspection record**

   Open the prepared inspection record.

   You are signed in as Sarah with supervisor access only. A different operator has completed this fictional inspection, recording 10.1001 millimetres against a 10.10 upper limit.

2. **Check the original unit details**

   Check the original unit details.

   Check the unit, order and approved plan. These are the saved details from this inspection, not a replacement source record.

3. **Read the retained observations**

   Read the retained observations.

   Read every required observation, including the failed reading. Completing the checks did not release the unit.

4. **Review the rejection decision**

   Review the rejection decision.

   Follow your local quality procedure before rejecting the unit. The app records the decision but cannot physically quarantine it.

5. **Explain why the unit is rejected**

   Explain why the unit is rejected.

   Keep a clear reason linked to the original observations.

6. **Record the rejection**

   Record the rejection.

   The unit is rejected. Its observations and history remain available.

7. **Review the saved decision history**

   Review the saved decision history.

   The recorded event shows the rejection and reason. A historical passing file could not override this current decision.

[Watch or practise this chapter](https://help.smartfact.ai/checkstation/demo?guide=checkstation-office-reject-unit&chapter=reject-unit&audience=office)

Control the physical unit under your local process. Rejection does not delete evidence or send an external factory instruction.