# Review a failure and authorise a full retest

Inspect the original evidence, then retain a reason for a complete new inspection.

Source: https://help.smartfact.ai/checkstation/guides/checkstation-office-authorise-retest

Audience: Supervisor

Supervisor access is required. The fixture contains a completed, nonconforming inspection recorded by a separate operator. An independent author and reviewer approved its requirements.

## Review a failure and authorise a full retest

1. **Open the prepared inspection record**

   Open the prepared inspection record.

   You are signed in as Sarah with supervisor access only. A different operator has completed this fictional inspection, recording 10.1001 millimetres against a 10.10 upper limit.

2. **Check the original unit details**

   Check the original unit details.

   Check the unit, order and approved plan. These are the saved details from this inspection, not a replacement source record.

3. **Read the retained observations**

   Read the retained observations.

   Read every required observation, including the failed reading. Completing the checks did not release the unit.

4. **Review the full retest requirements**

   Review the full retest requirements.

   Authorise a full retest only when the required follow-up work and local procedure support it. All applicable checks must be repeated.

5. **Explain the retest decision**

   Explain the retest decision.

   Record why a fresh inspection is justified. This keeps the original failed attempt.

6. **Authorise the full retest**

   Authorise the full retest.

   The next attempt is now permitted. No fresh measurement has been made by this action, and supervisor release will still be required.

[Watch or practise this chapter](https://help.smartfact.ai/checkstation/demo?guide=checkstation-office-authorise-retest&chapter=authorise-retest&audience=office)

The original failure and hold remain. Rework, retesting, hold resolution and release are separate steps; authorising a retest does not release the physical unit.