Handle a missing starting record
Recognise a missing record and ask for the right evidence.
For operators
Practise with fictional workshop records. For real work, use only sources you are allowed to read.
Read these instructions on any device. Watch or practise a chapter on a desktop or laptop, with a desktop or mobile application layout. Demonstrations use sample data and simulated scanners.
Handle a missing starting record
- Start an investigation
Start an investigation.
Choose the source records you are allowed to use, then identify the lot or unit exactly.
- Choose the workshop records
Choose the workshop records.
Select Synthetic workshop. Your product role alone does not give you access to every dataset.
- Check a code that is not found
Check a code that is not found.
Enter the exact code. Do not change or shorten a code just to find a result.
- Save this investigation
Save this investigation.
Save the search once and wait for confirmation. This searches the available records; it does not change factory stock or place a hold.
- Open saved investigations
Open saved investigations.
Open the saved result. Your current access is checked again each time you open it.
- Read the saved result
Read the saved result.
Read the coverage notice before using the result. The newest investigation is listed first.
- Stop when the starting record is missing
Stop when the starting record is missing.
Check the source, type, namespace and exact code with a supervisor. Missing records do not prove that a unit is unaffected.
Check the current records and any missing-information notices before using a result at work.