# Recover an uncertain SmartFACT Purchasing save

A response can be lost after the native product saves the change. Recover the original request instead of submitting a replacement.

Source: https://help.smartfact.ai/automation/guides/purchasing-reply-recovery

Audience: Author

A response can be lost after the native product saves the change. Recover the original request instead of submitting a replacement.

## Recover an uncertain SmartFACT Purchasing save

1. **Load the current SmartFACT Purchasing configuration**

   Read the complete current policy before making a change.

2. **Choose the approved policy change**

   Change the precedence of the reviewed Calder approval rule from ten to eleven. Keep its exact currency, value condition and two-supervisor outcome.

3. **Enter the revised policy value**

   Change the precedence of the reviewed Calder approval rule from ten to eleven. Keep its exact currency, value condition and two-supervisor outcome.

4. **Prepare the complete private change**

   Prepare the complete source-bound edit for review before saving.

5. **Upload the prepared private change**

   Transfer the complete change privately. Uploading alone does not save the policy.

6. **Confirm the complete prepared change**

   Confirm that this is the intended change for this exact current policy.

7. **Keep the original uncertain request**

   Submit this exact private change once. If its reply is lost, keep the original request and check its outcome.

8. **Recover the original save**

   Read the original command outcome. This does not send another save or approve a release.

[Watch or practise this chapter](https://help.smartfact.ai/automation/demo?guide=purchasing-reply-recovery&chapter=complete-change&audience=office)

The original saved result is recovered without another native mutation. Independent expected cases, verification and review remain separate.