# Check an interrupted ParcelOffice save

Check an interrupted ParcelOffice save by reading its original outcome. Keep an uncertain reply separate from a failed change, and do not repeat the save.

Source: https://help.smartfact.ai/automation/guides/parceloffice-reply-recovery

Audience: Author

Check an interrupted ParcelOffice save by reading its original outcome. Keep an uncertain reply separate from a failed change, and do not repeat the save.

## Read the original save after an interruption

1. **Load the current ParcelOffice configuration**

   Read the current product configuration before changing it.

2. **Choose the configuration task**

   Choose the source-owned form for the change you need.

3. **Choose the existing entry**

   Choose the existing entry rather than creating another rule.

4. **Read the editing controls**

   Read the current conditions and permitted values.

5. **Choose the complete change**

   Keep the condition and complete action together.

6. **Name the packing rule**

   Make the rule easy for the despatch team to recognise without changing the approved packing profile.

7. **Prepare the complete change**

   Check the complete values before preparing the private file.

8. **Upload the checked file**

   Upload the complete change. Uploading alone does not save it.

9. **Confirm the complete change**

   Confirm that the whole file contains the values you intend to save.

10. **Recognise an interrupted save reply**

   Recognise an interrupted save reply

   The product has saved this change, but its reply is deliberately interrupted in this lesson. Treat the outcome as uncertain and do not save it again.

11. **Read the original saved outcome**

   Read the original saved outcome

   Check the recorded request. This reads the original outcome without repeating the save. Continue only after the product confirms the original change.

[Watch or practise this chapter](https://help.smartfact.ai/automation/demo?guide=parceloffice-reply-recovery&chapter=original-outcome&audience=office)

The original saved change is confirmed without another write. Independent expected answers, checking and release approval remain separate.