# Recover an uncertain Data table save

A reply can be lost after the product saves the new revision. Keep the original request and check its outcome before trying another change.

Source: https://help.smartfact.ai/automation/guides/configsheets-table-reply-recovery

Audience: Author

A reply can be lost after the product saves the new revision. Keep the original request and check its outcome before trying another change.

## Recover an uncertain Data table save

1. **Load the original Data configuration**

   Read the selected source and its current revision before preparing a change.

2. **Add the customer row**

   Add the supplied customer pack instruction.

3. **Enter row id**

   Keep the supplied value exactly, including leading zeroes.

4. **Enter customer code**

   Keep the supplied value exactly, including leading zeroes.

5. **Enter product code**

   Keep the supplied value exactly, including leading zeroes.

6. **Preserve the leading-zero pack code**

   The code is text. Keep all five characters.

7. **Add the customer row**

   Add the supplied customer pack instruction.

8. **Enter row id**

   Keep the supplied value exactly, including leading zeroes.

9. **Enter customer code**

   Keep the supplied value exactly, including leading zeroes.

10. **Enter product code**

   Keep the supplied value exactly, including leading zeroes.

11. **Keep the explicit blank code**

   Choose a present null value. It is different from an empty text value.

12. **Record the basis for the table**

   State why these complete customer instructions are being saved.

13. **Prepare the complete values**

   Check the complete typed values before preparing their private file.

14. **Upload the complete change**

   Upload privately. Uploading alone does not create the saved revision.

15. **Confirm the supplied values**

   Confirm that the complete file contains the values you intend to save.

16. **Save the original request**

   Wait for the product to confirm this exact save. Do not submit it again if its reply is uncertain.

17. **Check the original saved request**

   Read the outcome of the original request. This does not send another save.

[Watch or practise this chapter](https://help.smartfact.ai/automation/demo?guide=configsheets-table-reply-recovery&chapter=complete-work&audience=office)

The original save is recovered without another native mutation. Expected cases and approval remain separate.