# Recover a missing coordinated reply

A missing reply is uncertainty, not proof of failure. Read the original native receipt and retain its identity before continuing.

Source: https://help.smartfact.ai/automation/guides/cohort-recovery-guide

Audience: Reviewer

A missing reply is uncertainty, not proof of failure. Read the original native receipt and retain its identity before continuing.

## Recover a missing coordinated reply

1. **Read the outcome of the original hold request**

   Read the outcome of the original hold request

   The source committed this request but its reply did not reach the coordinator. Check the original request’s retained outcome. Do not send a new change.

2. **Confirm recovery stays read-only**

   Confirm recovery stays read-only

   Read the same original outcome again. This does not create another hold request or another native change.

[Watch or practise this chapter](https://help.smartfact.ai/automation/demo?guide=cohort-recovery-guide&chapter=workflow&audience=office)

Keep each product’s original approval and native evidence. This configuration lesson does not certify completed physical work.