# Request changes to LotTrail expected answers

Record a clear review request when you cannot confirm an expected result.

Source: https://help.smartfact.ai/automation/guides/batchtrail-case-changes

Audience: Reviewer

Record a clear review request when you cannot confirm an expected result.

## Request changes to LotTrail expected answers

1. **Load the current investigation policy**

   Load the current investigation policy

   Open the policy and its expected answers as a separate reviewer. Check the whole set before recording a decision.

2. **Open the frozen LotTrail candidate**

   Open the frozen LotTrail candidate

   Open the separate immutable candidate created by LotTrail. Its own revision, proof and complete expected answers must be checked before review.

3. **Choose Request changes**

   Choose Request changes

   If you cannot confirm an expected answer, request changes. Keep the author’s frozen answers intact.

4. **Explain what needs checking**

   Explain what needs checking

   Give the author a specific question to resolve. Do not replace their expected answers with the result produced by the test.

5. **Save the request for changes**

   Save the request for changes

   Record the request against this exact case set. The author must resolve it before proceeding with an approved release.

[Watch or practise this chapter](https://help.smartfact.ai/automation/demo?guide=batchtrail-case-changes&chapter=complete-check&audience=office)

The request is retained without changing the frozen answers. Return to the author for the required correction and review.